• Work-experience
  • August 2012 - Now
    CBRE, Springwood, QLD
    Residential Valuations Coordinator
    Valuation Queries
    Entering & Invoicing

    • Action requests from valuers
      • Order plans, certificate of titles as required
      • Chase missing documentation as requested
      • Action queries as directed, advise of amendments.
    • Entering jobs assigned to your area of operations
      • Assisting colleagues as required to ensure all jobs are entered within 2 hours of being assigned to CBRE.
    • Actively participate in team meetings and engage with colleagues, valuers and managers to ensure state objectives met.
    • Monitor personal and shared inboxes as instructed, action if required.
    • Communicate with colleagues to ensure workload and allocations are equitable.
    • Support and assist colleagues to ensure all state and hub SLA’s are being met.
    • Report Delivery and Invoicing
      • Delivery of valuation reports into varying system for banks and private clients.
      • Invoicing for valuers based fee schedule.
      • Managing and monitoring emails and acting within SLA’s.
      • High attention to detail in all aspects of the delivery process.
      • Problem solving and taking ownership of the issues to ensure a positive result.

  • July 2012 - August 2012
    Bluecare, Toowong, QLD
    Temporary Administration Assignment

    • Data entry related to vehicles for Bluecare fleet.
    • Maintaining vehicle registration and vehicle inspection records.
    • Scanning of records for archiving.
    • Cross checking and maintenance of files.

  • May 2011 - November 2011
    Switch on Learning, Southport, QLD
    Administration, Compliance

    • Creation and development of key documentation such as student handbook and facilitators guide for initial audit.
    • Account Keeping using MYOB.
    • Document Version Control.
    • Customer Service in person, telephone and email.
    • General Administration Duties.
    • Systems Setup.
    • RTO Compliance.
    • Registered a new RTO meeting all compliance requirements in initial audit.
    • Course Elements and Research skills.

  • September 2010 - February 2011
    Herveys Range Heritage Tea Rooms, Herveys Range, QLD
    Manager

    • Day to day management of all aspects of operations.
    • Managed a staff of 10+ people of all ages and diversities.
    • HR related issues and payroll of staff.
    • Creation of policies and procedures, operations manuals and operational guides to increase sales and productivity.
    • Customer service and conflict resolution.
    • Managed supply of stock through multiple suppliers.

  • March 2010 - September 2010
    Mad Mex, Fortitude Valley, QLD
    Shift Supervisor

    • Day to day management of all aspects of operations.
    • Managed a staff of 10+ people of all ages and diversities.
    • HR related issues.
    • Customer service and conflict resolution.
    • Managed supply of stock through multiple suppliers.

  • 2004 - September 2009
    Sodexo, Gove NT, Chincilla QLD
    Domestic / Utility

    • Staff training and induction into on-site working procedures.
    • Day to day running for camp for up to 140 – 900 plus people.
    • Food service and domestic duties.
    • Relief booking administration and office duties.
    • Task delegation and prioritisation.

  • Education
  • 2012
    Certificate IV in Training & Assessment
    EIM Training

  • 2012
    Restructure of Training Packages
    IBSA

  • 2011
    Developing Quality Competency Based Assessment Tools - DET
    VELG

  • 2011
    VET Quality Framework- the new AQTF
    VELG

  • 2009
    Masters of International Hotel and Resort Management
    Bond University

    Completed 6 subjects, deferred indefinitely.

  • 1997 - 1999
    Bachelor of Hospitality Management
    Bond University

    Marketing Major

  • Skills
  • Administration
    Exceptional
    My analytical skills and a keen eye for detail help to make me an experienced and reliable administrator.

  • Customer Service
    Exceptional
    My passion for people provides customers an exceptional experience which benefits my employers. I can not only be empathetic but can also deal with conflict.

  • Microsoft Office
    Intermediate Level
    Including Outlook, Word, Excel and Powerpoint.

  • MYOB
    Basic Level
    Entering of invoices and staff wages.

  • Interests
  • My Family
    2 Beautiful Boys and a Wonderful Husband
    My family is my life. My husband David is my soul mate and we have two beautiful boys, Cameron who is 4 and Nathaniel who is 6 months.

  • My Friends
    Special people who are very dear to me
    I have a small but strong network of close friends who are there when I need them and who's company I will always enjoy.

  • Short Trips
    Absolute Randomness!
    It is not unusual for me and the family to jump in the car, pick a direction and drive. It might be a day trip or an overnighter, either way we always have a blast!

  • Sport
    I'm a Rugby Girl!
    What can I say, I love Rugby Union. I am avid supporter of the Waratahs and obviously the Wallabies. I also enjoy watching AFL, Cricket and Motor Racing (mainly Formula 1 and V8's)

  • Music
    From classical to rock!
    I love music. Music can calm me when I need calming or can pump me up when it is party time.

  • TV & Movies
    When the time permits...
    Although TV & Movies usually comprises of ABC4Kids or Minions, when the time permits I enjoy catching up an episodes of my favourite TV series or watching a movie.

  • Referees
  • Kylie Jenkinson
    Residential Coordinator
    Residential Valuations
    CBRE
    0411 247 211

  • Rebecca Geraghty
    APAC Project Manager
    Residential Valuations
    CBRE
    07 3826 2066
    Rebecca.Geraghty@cbre.com.au